VAMC Togus strives to always provide the highest quality of care to the veterans of our nation who we serve. We recognize there may be times when a patient or family member has an issue which requires our attention. The best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible.

Customer Support Liaisons

No matter which service you visit when you come to VAMC Togus, you will always be able to find one of our many customer support liaisons, who can address and resolve your concern at the point of contact.

Patient Representative

VAMC Togus has on staff a highly-skilled patient representative who is eager to help you with your concern in a timely manner. The Patient Representative —

• serves as liaison between patients and the medical center
• acts on the patient's behalf
• helps patients understand their rights and responsibilities

Our patient representative is located on the 1st floor of Building 200 (hospital), Room E014.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.